Please read these Terms carefully. By creating an account or placing an order on Bammat, you agree to them.

1. Who we are

Bammat is operated by ZY Agency SARL-S, a company registered in Luxembourg (RCS Luxembourg B272241), whose details appear in our Legal Notice ("Bammat", "we", "us"). These Terms apply to the website bammat.com and the Bammat mobile applications (together, the "Platform").

2. The service

Bammat is an online grocery marketplace. We list products available from partner stores and arrange for those products to be shopped and delivered to you. When you place an order, Bammat is your seller of record for that transaction: your contract of sale for the products is with Bammat, and Bammat is your single point of contact for the order, the receipt and any support. Product availability, ranges and pricing depend on the partner store and your delivery address.

3. Your account

• You must be at least 18 years old and able to enter into a binding contract.
• You are responsible for the accuracy of your account details, including delivery address and phone number, and for keeping your login secure.
• You are responsible for activity under your account. Tell us promptly if you suspect unauthorised use.

4. Placing an order

When you submit an order, you make an offer to purchase the items in your basket. A contract is formed when we accept your order (for example, by confirming it in the app and assigning a shopper). We may decline or cancel an order — for instance where items are unavailable, an address is outside our delivery area, a pricing error is obvious, or we suspect misuse — and we'll refund any amount already taken for a declined order.

5. Prices & fees

• Product prices are shown in the app and may differ from in-store prices. Prices include applicable VAT unless stated otherwise.
• Additional charges — such as a delivery fee (from €4.95, varying by store and distance) and a service fee — are shown in your cart before you pay.
• Some products are sold by weight; their final price is confirmed when the item is weighed in-store.
• Optional tips go to the person who shops and delivers your order.

6. Payment & authorisation

Payment is made by card through our payment provider. At checkout we authorise your card for the estimated total. Once your order is shopped and packed, we capture only the final amount for the items actually delivered, including any approved replacements and confirmed weights. The final amount may therefore be slightly higher or lower than the estimate. You authorise us to capture that final amount. If a payment cannot be completed, we may cancel the order.

7. Replacements

If an item is unavailable, we act on the preference you set for it: a best-match replacement, a specific alternative you chose, or no replacement (in which case the item is not charged). We notify you of replacements. Where a shopper substitutes at their discretion, a reasonable price difference is absorbed by us and not passed on to you. You may refuse a replacement, and it will be refunded.

8. Delivery

We deliver to the address you provide, within our service areas and the partner store's opening hours (on-demand or scheduled). You must ensure someone is available to receive orders where required, especially for chilled, frozen or age-restricted items. If a courier cannot reach you or complete delivery, we may return the order and a re-delivery fee may apply. Full details are on our Delivery information page.

9. Cancellations & refunds

You can cancel free of charge while an order is still pending. Once shopping has begun, refunds depend on what has already been picked. Refunds for missing, damaged or incorrect items are issued to your original payment method. Your statutory rights and the applicable exceptions (including for perishable goods) are set out in our Refund policy, which forms part of these Terms.

10. Age-restricted products

Alcohol and other age-restricted products are sold only to customers of legal age. Valid identification may be requested on delivery, and the courier may refuse to hand over such items if age cannot be verified. No refund is due for items lawfully refused on age grounds.

11. Acceptable use

• Use the Platform lawfully and only for genuine orders.
• Don't misuse the service, attempt to disrupt it, or interfere with other users, shoppers or couriers.
• Don't submit false information or fraudulent payments.

We may suspend or close accounts that breach these Terms.

12. Liability

We provide the Platform with reasonable care and skill. To the extent permitted by law, we are not liable for losses that are not reasonably foreseeable, or that arise from circumstances outside our reasonable control. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including your mandatory rights as a consumer under Luxembourg and EU law.

13. Intellectual property

All rights in the Platform and its content belong to ZY Agency SARL-S or its licensors. Third-party brand and product names remain the property of their owners. You may not copy or reuse our content without permission.

14. Data protection

We process your personal data in line with our Privacy Policy and use cookies as described in our Cookie Policy.

15. Governing law

These Terms are governed by the laws of the Grand Duchy of Luxembourg. Disputes fall under the jurisdiction of the competent Luxembourg courts, without prejudice to any mandatory consumer-protection rights you have in your country of residence. EU consumers may also use the European Commission's Online Dispute Resolution platform.

16. Changes & contact

We may update these Terms from time to time; the version in force is the one published here when you place an order. For any question, contact support@bammat.com or use our Contact page.

These Terms should be read together with our Legal Notice, Privacy Policy, Cookie Policy and Refund policy.