Frequently asked questions

Enter your delivery address, pick one of the stores that serves your area, add products to your basket and check out. You can order for immediate delivery or schedule it for later, depending on the store's opening hours.

Each basket belongs to a single store, because a shopper collects your items inside that store. You can, however, keep separate baskets for different stores and check them out one after another.

Some stores set a minimum basket value. If one applies, you'll see it in your cart before checkout.

You can cancel free of charge while your order is still pending, before a shopper begins collecting it. Once shopping has started, some or all of the order may already have been picked — see our Refund policy for what happens then.

For on-demand orders, delivery usually happens within the hour, depending on the store's distance and how busy things are. The app shows a live estimate before you order and tracking once your order is on the way.

Yes. When a store is closed or you simply prefer a later slot, choose "Schedule" and pick an available window. Full details are on our Delivery information page.

Delivery starts from €4.95 and can vary by store and distance. The exact fee is always shown in your cart before you pay.

For most orders, yes — especially those containing chilled, frozen or age-restricted items. You can add delivery notes for the courier at checkout.

You pay securely by card. When you check out, we authorise your card for the estimated total; once your shopper has packed the order we capture only the final amount for the items actually delivered. This is why the amount can differ slightly from the estimate — for example with items sold by weight.

Items priced by weight (meat, fruit, vegetables, cheese) can only be totalled once weighed in-store, and any approved replacements may cost slightly more or less. You're only ever charged for what's packed and delivered.

If something is missing, damaged or incorrect, contact us and we'll refund the affected items to your original payment method. See the Refund policy for timeframes and details.

Yes — tipping is optional and always appreciated. You can add a tip during checkout.

You set a preference per item: Best match (let the shopper choose a close alternative), Choose specific (name your preferred substitute), or Don't replace (skip and refund it). You're notified about any replacement and only charged for what you keep.

We keep replacements fair. Where a shopper substitutes at their discretion, you won't be penalised for a small price difference — the details are covered in our Refund policy.

Yes, a quick account lets us handle your orders, receipts and support. You can manage it any time from My Account.

We only use your data to run your orders and improve the service. Read our Privacy policy and Cookie policy for the full picture.